Business: BillionHair Club, operated by BillionHair Network Inc.
Location: Texas, USA
1. Introduction
BillionHair Club respects your privacy. This Privacy Policy explains how BillionHair Network Inc., operating as BillionHair Club, collects, uses, stores, and protects information when you visit our website, create an account, place an order, purchase membership, enroll a child in a course, use our app or website features, contact support, or interact with our services.
By using BillionHair Club, you agree to this Privacy Policy.
2. Information We Collect
We may collect information you provide directly to us, including:
- Full name
- Email address
- Phone number
- Delivery address, including street, city, state, and ZIP code
- Account login information
- Order details
- Membership information
- Course enrollment information
- Student’s Kit purchase information
- Customer type, such as retail customer, member, student, or parent/guardian
- Support messages and communications
- Payment status, order status, order date, and payment date
When you place an order or purchase a membership, payment is processed through Stripe or another approved payment processor. We may receive payment-related records such as payment status, subtotal, shipping, total, transaction details, and billing confirmation.
We do not store your full credit card number on our own systems.
3. Information for Kids Make Wigs Enrollment
For Kids Make Wigs or other youth programs, we may collect information from the parent or legal guardian, including:
- Parent or guardian name
- Parent or guardian email and phone number
- Child’s name
- Child’s age
- Enrollment details
- Course/session information
- Emergency or safety-related information, if needed
- Consent forms, waivers, or program-related documents
Kids Make Wigs is for ages 8+ and requires parent or legal guardian consent.
4. How We Use Information
We use information to:
- Create and manage user accounts
- Process orders
- Process membership subscriptions
- Process course enrollments
- Ship products and Student’s Kits
- Provide order tracking and delivery updates
- Provide customer support
- Verify payment and order status
- Manage member benefits
- Manage Kids Make Wigs enrollment and participation
- Communicate about account, order, membership, and program updates
- Send marketing messages when legally permitted and with required consent
- Maintain business, tax, legal, and accounting records
- Protect against fraud, misuse, unauthorized access, and policy violations
- Improve our website, app, services, and customer experience
5. Payment Processing
Payments are processed through Stripe or another Company-approved payment processor.
Stripe may collect and process payment information according to its own privacy and security practices. BillionHair Club does not store full card numbers on its own systems.
We may store payment-related records, such as payment status, order amount, membership status, subscription status, payment date, and transaction confirmation, for business, tax, legal, accounting, support, and compliance purposes.
6. Cookies and Analytics
Our website or app may use cookies, pixels, analytics tools, or similar technologies to help us:
- Keep the website working properly
- Remember user preferences
- Understand website traffic
- Improve customer experience
- Measure marketing performance
- Protect against fraud or misuse
You may be able to control cookies through your browser settings. Some features may not work properly if cookies are disabled.
7. How We Share Information
We do not sell your personal information.
We may share information only as needed with trusted service providers that help us operate the business, including:
- Stripe for payment processing
- Supabase or other database/backend service providers for account and order systems
- Shipping carriers, such as USPS, UPS, FedEx, or DHL, for delivery and tracking
- Website, hosting, email, SMS, analytics, customer support, and security providers
- Professional advisors, such as attorneys, accountants, tax advisors, or compliance consultants
- Government authorities or legal parties when required by law, court order, subpoena, tax requirement, or legal process
Service providers may only use information as needed to provide services to BillionHair Club, unless otherwise allowed by law or their own user-facing terms.
8. Order Tracking and Privacy
Only the admin and the actual customer should have access to full delivery and tracking details.
Members do not receive referred customers’ private delivery information, full address, or private order details unless the Company gives lawful access for a specific approved reason.
9. SMS, Phone Calls, and TCPA Consent
If you provide your phone number, we may contact you for account, order, delivery, membership, course, support, and transactional purposes.
If you separately consent to marketing calls or text messages, you may receive promotional messages from BillionHair Club. These messages may include offers, updates, membership information, event reminders, and program announcements.
Message and data rates may apply. Message frequency may vary.
You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us directly.
Consent to marketing calls or text messages is not required as a condition of purchase.
10. Email Communications and Opt-Out
We may email you about your account, orders, membership, course enrollment, delivery, support, policy updates, or other transactional matters.
If you receive marketing emails from us, you may opt out by using the unsubscribe option in the email or contacting us directly.
Even after you opt out of marketing emails, we may still send important transactional, account, order, membership, safety, legal, or policy-related emails where permitted by law.
11. Children’s Privacy and COPPA
Kids Make Wigs is a youth education program for ages 8+. Children may not create accounts, purchase products, buy memberships, or enroll themselves without parent or legal guardian involvement.
For children under 13, BillionHair Club requires verifiable parent or legal guardian consent before collecting, using, or disclosing personal information from the child where required by law.
We do not knowingly market directly to children. Marketing communications are directed to parents, guardians, adults, members, and customers, not to children.
Parents or legal guardians may contact us to request access to, correction of, or deletion of a child’s information, subject to legal, safety, tax, accounting, and recordkeeping requirements.
If we learn that we collected personal information from a child under 13 without proper parent or guardian consent, we will take appropriate steps to delete or limit that information unless we are legally required to keep it.
12. Data Retention
We keep personal information only as long as reasonably needed for business, tax, legal, accounting, security, customer support, order fulfillment, membership, program, dispute, and compliance purposes.
Order records may be retained for tax, accounting, legal, fraud-prevention, refund, chargeback, and business-record purposes.
If you request deletion of your account or personal information, we will review the request and delete information where required and appropriate. Some information may be retained if needed for legal, tax, accounting, security, dispute-resolution, payment, fraud-prevention, or compliance purposes.
13. Your Privacy Choices and Rights
Depending on where you live, you may have rights to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of marketing emails
- Opt out of marketing text messages
- Request information about how your data is used
You may also use the in-app Delete Account option, if available, to request account deletion.
Deleting your account may remove access to your account, membership features, order history display, replicated store access, or other user features. However, we may still keep certain records where required or permitted for tax, legal, accounting, fraud-prevention, order, payment, refund, chargeback, or compliance reasons.
14. Security
We use reasonable administrative, technical, and organizational safeguards to help protect personal information.
However, no website, app, database, payment system, or internet transmission can be guaranteed to be 100% secure. You are responsible for keeping your account login information private and secure.
If you believe your account has been accessed without permission, please contact us immediately.
15. Third-Party Services
Our website, app, payment system, shipping tools, analytics tools, or communication tools may connect to third-party services.
Third-party services may have their own privacy policies and terms. We are not responsible for the privacy practices of third parties that we do not control.
16. No Sale of Personal Information
BillionHair Club does not sell personal information.
We do not sell customer, member, parent, child, donor, or order information to outside companies.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update the policy, we may change the effective date above. Continued use of BillionHair Club after an updated Privacy Policy is posted means you accept the updated policy, to the extent permitted by law.
18. Governing Law
This Privacy Policy is intended to be governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules.
This governing-law section should be confirmed with a qualified attorney before publication.
19. Contact Us
For privacy questions, account deletion requests, data access requests, child privacy requests, opt-out requests, or general support, contact:
BillionHair Club
Operated by BillionHair Network Inc. Email: alix@billionhairclub.com Phone: 972.866.4247
Support / WhatsApp: +1 214 531 8281
Website: billionhairclub.com